Return Policy

The buyer has a period of fourteen (14) calendar days to withdraw from the purchase contract (at a distance) concluded with the producer, through ΛΟΥΠΥ Ατομική Επιχείρηση, without stating the reasons and without any charge other than the direct cost of returning the goods at the seat of the producer (which is borne by him). The deadline applies if the buyer returns the products before the end of the 14-day period and if the products are in the same condition as received, without opening the packaging of the respective product, and accompanied by the Retail Receipt or Sales Invoice . The refund of the consumer’s money must be made in 14 calendar days from the date of receipt of the product by the producer and the crediting of the money is carried out by ΛΟΥΠΥ Ατομική Επιχείρηση.

The above right of withdrawal applies subject to the provisions of A.3 of Law 2251/1994, especially in the case of goods which may deteriorate or expire soon or are sealed and are not suitable for return, in which case it does not apply the relevant right of withdrawal from the sale (A.3ιβ).

In order to avoid inconvenience to the consumer, ΛΟΥΠΥ Ατομική Επιχείρηση recommends that upon receiving the order, the consumer should pay attention to the condition of the products and the integrity of their packaging, in order to identify any obvious defects in advance, especially in the case of receiving an incorrect/defective product. order, the consumer must contact ΛΟΥΠΥ Ατομική Επιχείρηση directly, through the contact form below, so that any defects can be verified with the appropriate credentials (photographs). If the error is found – after consultation between ΛΟΥΠΥ Ατομική Επιχείρηση and the producer – ΛΟΥΠΥ Ατομική Επιχείρηση undertakes to refund the entire amount or provide a coupon of equal or lesser value.